(Workforce management solutions can help keep. The program should reward them in a way that. By building the programs into the workforce management. Articles about Reward and Recognition. Reward Everyone for Great Customer Service. Get the latest content from Call Centre Helper straight to your inbox. Do’s and Don’ts for Successful Call Center Incentive Programs. Recognition and reward programs will be the catalyst for quantifiable improvements in.

Aldebaran 1 The Catastrophe Crew. Two words reveal the secret of successful employee incentive programs: feedback and reinforcement. These are two of the four core tenets driving behaviors that affect KPIs. As a child and young adult you learned that continuous feedback guided you in your pursuit of learning. You received regular grades for homework, tests, reports. And the dreaded final exams, thus conditioning you to expect continuous feedback. South Africa Route Planner.

Once out of school and into the workplace, continuous feedback abruptly stopped and changed to quarterly goals, management by objectives (MBOs), and annual reviews that often have very little relevance to your daily tasks and challenges. Now you’re a manager; you need to motivate and incentivize your team to improve a myriad of KPIs that could make or break your career and company.

You may have been doing this for awhile or perhaps you’re new at it. How do you do it or improve what you’re already doing?

The first word: feedback. You and your team were conditioned for continuous positive feedback through your educational processes; feedback is craved because it’s emotionally rewarding. New English File: Pre-intermediate Workbook With Key And.

I injected the word “positive” because a note from your teacher praising your work was more desirable and elicited more renewed efforts than a negative one. Just because you’re out of school doesn’t mean that continuous positive feedback is no longer a powerful motivator to you or your staff. In fact, look at the continuous positive feedback received by those who play games either online or with a specialized gaming system such as a PlayStation, Xbox. They generate and receive positive feedback multiple times per minute — talk about “continuous,” wow!

Because anything that provides positive feedback will be repeated, it’s no surprise that employee incentive programs running longer than six months produce nearly twice the results of shorter duration programs. Successful incentive programs do not have an end-date, although they should be frequently evaluated and updated. Lesson number one is to use “continuous positive feedback.” It’s the emotion that gets activities started.

Take large activities and break them down into their precedent or smallest measurable components. Then, reward those activities continuously, as they occur. Doing so will capitalize on the motivational affects that we’ve learned during the first 20 years (or so) of our lives. Depending upon the tasks and number of employees this may be laborious but the bottom line results are well worth the effort. An added bonus is that morale follows performance. The second word: reinforcement.